Like all things Brenspeed started as a dream. Turning wrenches in a
small garage behind a farm house in Northern Indiana. Many years later
Brenspeed has grown to one the largest Ford performance parts suppliers
& installers in the United States. Brenspeed's headquarters is
located in Pierceton Indiana where all your phone calls. e-mails, and
orders funnel into.
BRENSPEED
SHOWROOM IS BY APPOINTMENT ONLY
Brenspeed
8088
East 400 N
Pierceton,
IN 46562
Phone: 574.594.9559
Fax:
574.834.5628
Monday-Friday 8am to 4pm eastern time
BRENSPEED RETURN POLICY
Return Conditions
Items
must be returned in NEW (unused, untested, and resalable) condition, in
the original manufacturer packaging, with all accessories, kit
components, promotional items and instruction manuals included. For
your protection, items must be returned shipping prepaid, insured for
the full value and safely wrapped to prevent shipping damage. Special
order items (items that are not listed on our website) are not
returnable.
Items that have been used by the customer or items that have been
damaged by use cannot be returned to us. Any modified product
absolutely can not be returned. All of our manufacturers exhaust are
built and tested to replace your OEM exhaust. If your exhaust does not
fit and you make any modifications the manufacturer will not allow the
return. Contact the manufacturer or Brenspeed about fitment issues. NO
MODIFIED PRODUCT WILL BE ISSUED A RETURN AUTHORIZATION NUMBER!
When repacking an item for return please write your Brenspeed Return
Authorization Number on the UPS label. Contact Brenspeed for your
Return Authorization Number. Generally, as a “rule-of-thumb" you should
return the items to us the same way we sent them to you - in the same
condition and with all the original contents.
We do not accept returns/refunds on Calibrations no exceptions. If you
have a problem with a calibration please contact our tech support
department at 574-594-9559.
We do not accept returns on Calibrations/Tuning, labor, or any special
order item.
Restocking
Fees
All returns must be shipped to Brenspeed within 30 days of when you
received the item. If the item meets the returned conditions listed
above we will charge a 20% restocking fee. If you option for a store
credit a 5% restocking fee will be charged and the 20% fee will be
waived. We reserve the right to refuse to issue credit for any item
that has been used, misused, damaged or does not meet the return
conditions listed above. We also reserve the right to charge a
restocking fee of up to 20% on returned products. Additional fees may
apply if the item is not returned in its original packaging.
Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping please contact
Brenspeed immediately. If you can provide us a digital picture of the
damaged item our response time will be decreased.
Refunds
Product
Refunds - To
qualify for a refund our Return Conditions must be followed. Refunds
are not issued before the merchandise has been received, evaluated and
processed by our Returns Team.
Shipping Refunds - Shipping
charges on returns are not refundable. We do not offer refunds for
shipping charges, including but not limited to domestic Ground, Express
or International shipping. Please be advised that we are unable to
refund any fees imposed by an entity such as customs or brokerage fees.
Return and Exchange Instructions Canceling Orders: If you
meet the conditions listed above please contact Brenspeed for a return
authorization number. We will issue you a number so you can return the
package. No packages sent to Brenspeed are accepted without a return
authorization number written on the label. The Parts will be refused
and returned to the sender, or at Brenspeeds discretion, a refund may
be issued minus a 20% restocking fee.
Brenspeed
Reserves the Right to Cancel Web or Telephone Orders Because of Pricing
Errors on the Product Listing or Any Other Reason Deemed Sufficient.
In
cases of errors on listed or quoted prices, Brenspeed may cancel the
order and refund payment. Errors may occur when updating the web store
and we apologize in advance if your order is affected. We are human and
mistakes can be made.
International Orders
Brenspeed ships International! International orders are not accepted on
the website and you must contact Brenspeed via email at:
customerservice@brenspeed.com to get a quote.
Shipping and all duties are to be paid by the receiver, not
Brenspeed.
Brenspeed is not responsible for shipping charges once the product is
delivered to the recipient, this includes items under warranty.
For customers paying via Paypal, we will ship to your Paypal registered
(confirmed) address as required by Paypal for sellers.
With all International shipments we can not take responsibility for
obviously damaged shipments that are accepted and signed for. For
damaged and/or rejected shipments, we will file a claim with
the carrier and ship a replacement once the damage inspection is
complete.
We do not accept returns for customized items and special order items.
574-594-9559
